Thank you so much for all your help on this one mate , its honestly really appreciated !! without you and your flexibility and dedication I think we would have struggled to get this one across the line , so I really do appreciate all your help and support!
Specialised Engineering – Operations Manager – April 2025
Can I just say also that everyone who I communicate with at FTI are all so lovely. Vicki, Summer and Jenny I communicate with most and they are all always so polite, friendly and professional. It stood out to me before so I just had to mention it.
Specialised Manufacturer – Senior Buyer – March 2025
Thank you for your recent help with this certificates issue. I’d like to present you with the attached award for Excellence and Integrity in helping (us) with this matter. Your help is greatly appreciated!
Industrial Machinery Manufacturer – Buyer – February 2025
We have thoroughly enjoyed working with you and your team this year. Your support and professionalism have been exemplary, and it has made our collaboration not only productive but also genuinely enjoyable. Your responsiveness and dedication to getting the job done well have been greatly appreciated. You and your team have set a high standard, and it has been a pleasure to work with you all. We wish you a fantastic Christmas break and look forward to continuing our successful partnership in 2025!
OEM – Senior Cost Engineer – December 2024
Service has been great too and always get a quick turnaround for my enquiries too.
Biotechnology Research – Key Account Manager – December 2024
We work with a lot of different companies and our experience with FTI has been a very good one (certainly from an engineering side) so it is credit to you all
Manufacturer – Associate Lead Product Engineer – September 2024
Congratulations to all FTI. Great company to work with, reactive, competitive and flexible. Andrew & Karl have a great customer focused ethos, here’s to another 25 years!
Supplier – Sales Director – September 2024
Things can go wrong, but what matters is how they are resolved. I’ve been impressed with the way your team has handled this in fixing the problem
Biotechnology – Process Engineer – August 2024
Thanks for the follow up, I do need to get these on order so I’ll get it done tomorrow. Thanks for your help recently, you’ve been extremely helpful!
Engineering – General Manager – August 2024
My colleague tested the regulator this morning, and everything is working well. I also want you to know that I am really grateful for all you have done to expedite the process of fixing the regulator.
PostDoc – University – July 2024
We have just received this part – thank you very much to all at FTI getting this part to us very quickly.
BSc, PhD, MIChemE, MInstMC – University – June 2024
Very satisfied with a quick turnaround time on a welding and panel project. A box of chocolates and a bottle of wine delivered as a thank you
Business Unit Manager – Gas Analysis – May 2024
As part of a courtesy ‘catch up’ call, (the customer) expressed how well they think we are doing and stated our service levels and detailed responses to enquiries are ‘unprecedented’ and we set an almost unreachable benchmark for their other suppliers.
Senior Cost Engineer – OEM – April 2024
Your sales team has been excellent, and Andrew (Reed) efficiently addressed my needs. Look forward to future collaborations.
3yr Chem Eng PhD – University – March 2024
That’s great, thanks so much for pushing through the list! Apologies if it was a painful task. Thanks again Joe, you’ve gone beyond my expectations in such a short timeframe but it’s much appreciated as time could be tight for us!
Technical Manager – Biogas OEM – March 2024
Hi Vicki, This helps massively! Thank you so much for following up on this and securing the faster shipment. The team here is immensely thankful!
Research Fellow – Quantum Technologies – January 2024
Hi Jenny, Thanks for this and grateful to be doing business with you
Co Director – Aerospace Project – January 2024
We are glad doing business with you and hope we continue to have a cordial working relationship.
Operations Engineer– Energy Consultancy – January 2024
Hi Sarah, Thank you for getting this arranged and set out so quickly – it is very much appreciated! I’m really impressed with the level of service and support provided by FTI; it’s a shame all suppliers aren’t this efficient.
Graduate Mechanical Engineer – Engineering Solutions – November 2023
I received these this morning and just wanted to say thank you for processing this so quickly, I really appreciate it!
Product Manager – Vacuum Sector – November 2023
Firstly, many thanks for coming down and talking through the kit. (P) was certainly impressed with you both and how easy this all is thanks to you guys being so well organised and accomplished
Senior Cost Engineer – OEM – November 2023
As you will have detected from our early discussions, the development timeline for this project has been on an accelerated one and one that we could not have achieved without the dynamic support we have received from FTI and GASARC. I think I speak for the team here when I say thank you very much for all of your efforts and that we are grateful of the expertise and support that the teams at FTI and GASARC have given us.
Associate Lead Product Engineer – Engineering Company – October 2023
Thank you Andrew (Reed) and Joe, the extra effort is much appreciated!
PHD Student – Education – October 2023
Thanks Vicki! Great news, your support has been greatly appreciated. We’ll be sure to use you again in the future!
Development Engineer – Heating Company – September 2023
Hi Vicki, Thanks a million for confirming this, it’s great news! Even with the delays, the gas regulators are still on course to arrive before our gas cylinders. Thanks again for persevering with this, and we look forward to receiving the regulators at the beginning of October. Much appreciated and kind regards
Performance Manager – Alternative Fuels Company – September 2023
It is brilliant to hear such fast delivery, thanks for your clarification!
Intern – Alternative Fuels Company – September 2023
Hi Joe, When the box of valve kits arrived and was opened, there was a very positive “ooo lovely” from him, so I am taking this as a good thing. This has all worked very well for us, particularly not have to source individual parts and the new anodised handles look fantastic too. Many thanks for working with us and being flexible and accommodating.
Senior Cost Engineer – OEM – July 2023
I would like to say that your team’s patience and perseverance was instrumental in guiding us to our selection and subsequent order. Will definitely keep you in mind for future business.
Test Engineers – July 2023
Really impressed with the team when she visited, could tell by the vibe in the building that everyone was really friendly. Joe is really on the ball and great to deal with.
Head of Supply Chain – Nanotechnology Research – June 2023
Thanks so much, that is so efficient. You would not believe the issues I have with some companies! I really appreciate you forwarding this, thanks!
Quality Officer – Testing Laboratory Company – June 2023
Andrew (Reed) has given really good service, always replying quickly and really helpful.
Application Engineer – Renewable Energy Equipment Manufacturing – June 2023
New to the role and just getting to know all the suppliers. Wishes everyone was as helpful and good at communicating as FTI
Operations & Logistics Coordinator – Industrial Machinery Manufacturing – June 2023
Many thanks for the training course last week. From the feedback given to me from both those that have previously had training and those who were taking it for the first it was very well received. The course had something to offer for everyone and I would like to say a big thank you from me and on behalf of them. I’m sure there will be a need in the future for new starters and for refresher training too.
Engineering Technician – University – June 2023
Andrew (Reed) has been very helpful in dealing with my changing requests and has helped source a solution for a problem we had in house that we didn’t have a solution for ourselves. Andrew has also kept me well-informed with the progress of the quote. Tell him I said thanks.
Executive, Technical Services – Pharmaceuticals – June 2023
Great quality machining, pass on our thanks to Chris
Technical Director – Medical Gas Installers – June 2023
I would like to point out your colleague Summer Higginson. She is always very quick with replies and gives me updates throughout the process which makes ordering from FTI a very easy and enjoyable experience. I do a lot of ordering / procurement as part of my job and her customer service makes your company stand out to me.
Teaching Assistant & Research Associate – University – May 2023
I really appreciated your help yesterday. Your support yesterday was a prime example of why we love using FTI as our preferred tube and fittings suppliers.
Managing Director – Gas Installers – January 2023
I have known Andrew (Parker) for a long time and worked with FTI for many years – good service, good products. Happy for you to add me to the FTI contacts database
Buyer – Gas Analysis – January 2023
Vicki is fantastic – as is everyone else! I know how hard that you guys work to get things right for us
Buyer – Gas Analysis – December 2022
I work with hundreds of suppliers and FTI are in my top 5 due to their professionalism, short lead times, technical response, doing what they say they are going to do and providing what we want.
Design Engineer – Lubricant Manufacturer
I used FTI as a PHD student, appreciated their technical support on a very small amount of business; now I am in industry FTI are the obvious choice.
Chief Development Officer – Fuel Cell Technology Company
Your team are helpful and I know I can rely on quick replies. Overall a fantastic company to work with.
Procurement Manager – OEM Thin Film Deposition
FTI started supplying us with just a few fittings, now they play a major role in our supply chain providing a range of components and manufactured assemblies, culminating in them winning prestigious supplier of the year awards.
Strategic Buyer – OEM Analytical Equipment
Really friendly, helpful staff, fast accurate responses, really glad we gave you a go!
Buyer – OEM Air Monitoring Equipment
Great! especially the Haribo with every order – more Tangfastics please
Installation Engineer – Laboratory Gas Installer